When your food machine hits a snag, it can feel like everything grinds to a halt. But don’t worry—Hg-machine pros have gathered the most common questions and quick fixes to help you keep production flowing smoothly.

Q1: My machine won’t start. What should I check first?
The first step is to check the power supply. Make sure the machine is plugged in securely, the main switch is turned on, and no emergency stop button is pressed. Sometimes a tripped breaker or a power outage is the culprit. Also, check if the machine is in “standby” or “energy-saving” mode, which may prevent it from running until activated.

Q2: The machine stops mid-cycle or throws an error code. What does it mean?
Modern Hg-machine food machines often display error codes to pinpoint problems. These could indicate sensor issues, jams, overheating, or low pressure. Refer to your machine’s manual or error code chart to understand the exact cause. Often, cleaning sensors or removing product jams will fix the problem quickly.

Q3: How do I clear jams safely?
Never try to force stuck parts while the machine is powered on. Always turn off and unplug the machine first. Remove trays or nozzles as described in your manual, clean any batter or dough buildup, and reassemble carefully. Most jams happen due to sticky product residue or misaligned parts.

Q4: How often should I clean sensors and moving parts?
Sensors should be cleaned weekly or whenever you notice erratic behavior. Use a soft cloth and mild cleaning agent, avoiding harsh chemicals. Moving parts like belts, gears, and joints should be inspected and lubricated according to the maintenance schedule provided by Hg-machine—usually every few weeks or monthly, depending on usage.

Q5: Why is my machine making strange noises?
Unusual sounds can signal loose screws, worn bearings, or lack of lubrication. Stop the machine safely and inspect all moving components. Tighten screws, apply appropriate lubricants, and replace worn parts as needed to prevent further damage.

Q6: Can I fix electrical issues myself?
For safety, it’s best to avoid repairing electrical components unless you’re a trained technician. If you suspect electrical faults beyond power supply checks, contact Hg-machine’s support team or authorized service providers.

Q7: What should I do if quick fixes don’t work?
If problems persist after basic troubleshooting, don’t hesitate to reach out for professional help. Hg-machine offers expert support through phone, email, and remote diagnostics. Early professional intervention often saves time and cost compared to extended downtime or damage.

Keeping your food machine in good shape is easier when you know these quick fixes and when to ask for help. For detailed guides, manuals, and support, visit hg-machine.com anytime.